Last updated: 15th August 2022

WEMBLEY ARK – TERMS AND CONDITIONS FOR SHORT STAYS

IMPORTANT: THESE TERMS AND CONDITIONS FORM THE BASIS OF A LEGALLY BINDING CONTRACT. BEFORE COMPLETING YOUR BOOKING, YOU SHOULD READ THEM CAREFULLY TO ENSURE THEY CONTAIN EVERYTHING YOU NEED AND NOTHING THAT IS UNACCEPTABLE TO YOU.
In these terms and conditions “you” or the “customer” means the person who books and/or the person who will occupy the accommodation. “We” or the “host” means Kelaty Propco Limited and its authorised agents. The information shown in your booking confirmation will be determined by the choices you make when booking.

What you are buying

A stay in a serviced furnished apartment at Wembley ARK, Kelaty House, Wembley, HA9 0JD between the dates stated on your booking confirmation. The serviced apartment will be allocated by the manager when you arrive. Photographs on our website are a fair representation of all our serviced apartments, but the serviced apartment allocated to you may be slightly different from the images shown.

The price, what’s included and payment arrangements

The price of your stay is as shown on the website you used to book and we will confirm this if we accept your booking.
Charges are calculated on a per room per night basis and include any applicable VAT at the standard rate of 20%. Each “night” begins at 1500 hours, which is the earliest time for check-in, and ends at 1100 hours, which is the latest time for check-out. The room rate per night is discounted for longer stays.

You must pay for your stay in full when you book.

You do not have to pay a bond or damage deposit.

The price of your stay includes the following:
utilities, including heating and air conditioning, (subject to our fair use policy)
WiFi connection to the internet (subject to our fair use policy)
property taxes
use of the gym
entry to any free member events at the building, that are posted on our App
bed linen services
laundering of the bed linen and towels that we provide (subject to our fair use policy);
reception service for the building
4.1.10.light cleaning of the serviced apartment (but we will not make up beds or do your washing up unless you book our enhanced service package)
4.1.11.hair-dryer on loan if requested
4.1.12.iron and ironing board on loan if requested
4.1.13.our App to help you find your way around and keep organised during your stay
4.1.14.access to co-working spaces
4.1.15.access to our meeting rooms and lounges (some bookable and payable locally)
4.1.16.use of our basement cycle and motorbike store (subject to availability)
4.1.17.insurance of your possessions whilst they are in your serviced apartment
4.1.18.The price of your stay does not include:
4.1.19.meals or drinks
4.1.20.laundering of your personal items (including your bed linen and towels if you use your own)
4.1.21.toiletries and other consumables, except for the welcome pack
4.1.22.car parking
4.1.23.services that are listed in the schedule as additional extras
4.1.24.attendance at events which are shown on our App as having an entrance fee

charges stated to be “payable locally”
Items and services available as optional extras (such as use of the washer-dryers in the laundry) are listed in the schedule. Not all shared areas and facilities are available 24 hours 7 days a week or during quiet time. Where restrictions apply, opening times will be published locally and on our App.
Any special deals or discounts that we arrange for our guests with external suppliers will be promoted through our App or advertised on site.
You will be billed for the cost of repair or replacement of anything belonging to us that you remove or damage, and you agree to pay the bill within 14 days. You will not have to pay for fair wear and tear or damage recovered on our insurance. You must promptly report (through our App or reception) any damage that you become aware of.

Who will come into your room and when?

Our cleaners will come to your serviced apartment at approximately the same time for each clean, but times and dates may vary if there are staff absences, if we have a lot of people checking in or out on the same day or for other operational reasons. If you are using bed linen provided by us, our cleaners will tidy your duvet and pillows during their visit.
We will normally give you advance notice if we need access to carry out planned inspections, maintenance or repair, but not for routine cleaning.
We will not give you advance notice if we are responding to your request for maintenance or repair, or if we need access in an emergency.

House rules

You must not bring any additional furniture or large appliances into our building. You must make sure that any small appliances you bring into our building (such as laptops or hairdryers) are safe for use in the UK. Ask at reception if you are not sure.
You must take reasonable care to avoid damaging the building and anything that doesn’t belong to you. You must not alter your accommodation or remove anything that does not belong to you from the accommodation or other parts of the building.
You must leave shared areas clean and tidy after you have used them. You must not store your personal belongings in the shared areas.
Show respect and consideration for other guests and our staff.
Keep any noise below a reasonable level at all times. Quiet time is between 2200 hours and 0800 hours.
Any work you do at the building must not cause nuisance or inconvenience to others. You must not operate a retail business or any business which involves daily or frequent attendance of customers or clients. You must not use any part of the building as a registered office or headquarters of a business. (We can help you make separate arrangements for your business post and parcels.)
No smoking or vaping except in the designated outdoor area.
Guests must not bring pets to the building. Registered disability assistance animals are allowed, but we ask guests to let us know when booking.
Only 3 visitors in your serviced apartment at any one time, unless we have agreed you can have more for a special occasion. You will need to ask us if we agree at least 24 hours in advance. Meeting rooms and function rooms can be booked through our App for larger gatherings. Maximum of 1 overnight visitor, for maximum of 2 nights in any 7. Admission of visitors to the building between 2300 hours and 0800 hours is at our discretion. We may ask visitors to leave if they cause a nuisance or for any other operational reason.
6.10.Only the person(s) named when booking are allowed to stay in the serviced apartments unless agreed otherwise with the onsite team. Use of the serviced apartment is subject to any restrictions specified when we invite you to complete your booking.
Lock your room when you leave it. If you’re on the ground or lower floors, make sure your windows are shut when you go out. Let us know as soon as you can if you lose your keys or they are stolen. A charge of £25 + VAT (£30 including VAT) will be made for replacements.
6.12.Let us know if you are going away for 7 days or more.
6.13.You must not use the accommodation or any other part of the building for anything which is illegal or which is generally regarded as being immoral.
6.14.Subject to availability of a suitable space, you can keep your bicycle in our basement free of charge but at your own risk. You must not bring bicycles or motorbikes or scooters into any other part of the building.
6.15.If you have more rubbish than will fit into the bin in your apartment, take it to the central bin store.
6.16.You mustn’t use candles, oil lamps, incense or anything else which smoulders or has a flame or in any other way presents a fire risk.

Repairs and maintenance

Fire alarms will be tested weekly at around 1100 hours on Tuesday each week.
If anything in your accommodation needs attention, you can request help through our App or by asking at reception.

Mail and parcels

The postal address of the building is Wembley Ark, Kelaty House, Wembley, HA9 0JD. Mail will be delivered to our reception and held for you to collect. Any mail delivered for you after you leave will be returned to sender.
Parcels will be delivered to the parcel locker at the building. We will notify you through our App if a parcel has been left in the locker for you. Parcels that are not collected within 14 days may be returned to sender or disposed of.

Cancellations, early termination and renewals

Your booking does not include any cooling-off period. Fees that you commit to pay when you book are not refundable except as explicitly stated in these terms and conditions.
We may cancel your booking if for any reason beyond our reasonable control the building or the serviced apartment is not fit for use at your check-in date. We will contact you as soon as possible if this occurs and will refund your pre-payments in full.
We may terminate your licence agreement by giving you written notice if your conduct in the building or your use of the serviced apartment is contrary to these terms and conditions.
If we terminate your licence agreement because you have not complied with these terms and conditions, you will not receive any refund.
Renewals and extensions of licence agreements are subject to availability and at our discretion. You are welcome at any time to contact reception if you would like to apply to renew your licence agreement or extend your stay.

When you leave

10.1.Check you have all your personal belongings with you, as we cannot promise to forward any left property.
10.2.Check you have collected all your parcels and mail. Have all your mail re-directed because any mail we receive for you will be returned to sender. Parcels will be returned to sender if not claimed within 14 days. If the sender will not accept return, we will dispose of parcels responsibly.
10.3.Close all windows and lock the door behind you. You must hand in your keys to reception by no later than 1100 hours on your last day. You may be charged for additional nights’ stay if your keys are returned late.

Pre-conditions of your booking

Bookings are subject to availability. You will be informed at the point of booking if we do not have a serviced apartment available for your chosen dates. Bookings may be made up to 1300 hours on the first night of your stay. We may accept later bookings, but this will be at our discretion.
Bookings may only be made by someone who is aged 18 or over. Everyone staying in the serviced apartment must also be over the age of 18.
Booking involves a three-step process. Firstly, you need to let us know through the booking portal what dates you require and provide us with the details we need to process your application. Secondly, if your application is accepted, we will make you an offer on email. Before completing your booking, check that the booking details shown in the offer are correct. To complete your booking, the third step is that you will need to pay for your stay in full and agree to these terms and conditions by following the instructions in your offer.
Your booking is not confirmed or complete until you have paid us and accepted these terms and conditions as instructed in your offer. Once complete, your booking on these terms and conditions is contractually binding.

Small print – but important

12.1.The host will not be liable to the customer for failure to supply any of the services where the host is unable to do so, or can only do so to a restricted level or standard, owing to strikes, lockouts, or other labour dispute; acts of war or terrorism; natural disaster; shortage or failure in supply of materials or utilities; act or omission of national or local government or statutory undertaker; damage to or destruction of the serviced apartment or any other part of the building or the means of access to it by any risk against which it is insured or any by any other unforeseeable or uncontrollable course of events.
12.2.The host’s liability under any booking is limited to the price of the booking (excluding VAT) except for loss or damage caused by our negligence, in which case it shall be limited to any direct and reasonably foreseeable loss suffered by the customer.
12.3.Nothing in these terms and conditions limits the host’s liability for death or personal injury, or in the case of fraudulent misrepresentation.
12.4.You are booking a stay in a serviced apartment for use as temporary accommodation. You must not use the serviced apartment as your main residence and you must not use the serviced apartment as the registered office of any business or its main place of operations. You do not have to register and pay council tax, as property taxes are included in your serviced apartment charges. You will not be eligible to register to vote, but we can help you arrange a proxy vote if you ask us.
12.5.You must expect that our staff will have access to your serviced apartment so that we can provide services.
12.6.WiFi at the building is provided by a third party, who is Ask4 at the time of booking. Use of the WiFi is subject to the provider’s terms and conditions of service from time to time.
12.7.The contract between the host and the customer is subject to the laws of England. The English courts shall have exclusive jurisdiction to determine any dispute relating to that contract.
12.8.Your host is Kelaty Propco Limited, a limited company registered in Jersey. The host’s registered office is at IFC5, St Helier, Jersey, JE1 1ST. Customers can contact the host through its agent, VervLife (a trading name of BTR PRS Ltd, a company registered in England) whose registered office is at Hornbeam House, Hornbeam Park, Hookstone Road, Harrogate, HG2 8QT. The agent’s telephone number is +44 020 3997 9918 and you can email the agent at hello@verv-life.com.
12.9.The host’s VAT registration number is VRN 221 4773 38.

Enquiries and complaints

13.1.We will do our best to make sure everything is as described, but if anything is not as you are entitled to expect, here is a link to our complaints policy.

SCHEDULE
optional extras and additional charges

14.1.Laundry for guest use
14.2.Meeting rooms
14.3.Hire of The Loft
14.4.Enhanced cleaning
14.5.Parking of cars, motor-bikes and ride-on scooters (subject to availability)